Nurse & Pup Co
Welcome to Nurse & Pup Co — a dog-obsessed nurse apparel shop created for people who love to treat their dogs like family and use humor to survive chaotic healthcare life.
We believe your clothes should feel fun, personal, and a little bit like your personality escaped onto a shirt.
Our designs are inspired by chaotic dog mom and nurse life. Each product is made with care using a print-on-demand production process, which means your item is created after you order it. This helps reduce waste and allows us to offer unique designs without mass-producing inventory.
At Nurse & Pup Co, our goal is to create products that help you show off your personality.
Thank you for supporting our small shop. We are so happy you are here.
With love,
Nurse & Pup Co
Shipping Policy
All items are made to order. This means your product is created after your purchase is placed.
Processing Time
Orders typically take 2 days to be produced before they are shipped.
During holidays or high-volume seasons, processing times may be longer.
Shipping Time
Once your order has been produced and shipped, estimated shipping times are:
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United States: 2-8 days
Shipping times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the products ordered.
Tracking Information
Once your order ships, you will receive tracking information at the email address used during checkout.
Please allow 48 hours for tracking updates to appear.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible at nursepupco@gmail.com.
Lost or Delayed Packages
Once a package has been handed to the shipping carrier, delivery is outside of our direct control.
If your package appears lost or delayed, please contact the carrier using your tracking number. You may also reach out to us at nursepupco@gmail.com, and we’ll do our best to help.
REFUND / RETURN POLICY TEMPLATE
Refund and Return Policy
Because our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color.
Please review all product details, sizing charts, and shipping information before placing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or with a printing issue, please contact us within 7 days of delivery at:
nursepupco@gmail.com
Please include:
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Your order number
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A clear photo of the issue
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A brief description of the problem
If the issue is approved, we will offer a replacement or refund depending on the situation.
Wrong Item Received
If you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item received.
Size Exchanges
Because each item is made to order, we are unable to offer size exchanges.
Please check the sizing chart before ordering.
Cancellations
Orders may only be canceled within 1 hour of purchase, as production may begin quickly.
To request a cancellation, email us at:
nursepupco@gmail.com
We cannot guarantee cancellations once an order has been submitted for production.